It’s nice to be appreciated.
Gratitude is a wonderful thing. The Bible encourages it (1 Thessalonians 5:18), and psychology has detailed why. Gratitude increases happiness and life satisfaction, while tending to decrease depressive symptoms . And it’s not just good for the giver, but also the receiver. I always appreciate it when my patients thank me for helping them. Genuine gratitude makes you feel good inside.
Dr Caroline Leaf, Communication Pathologist and self-titled Cognitive Neuroscientist, must be positively glowing right now. She has been getting a lot of positive feedback from her fan base of late, and she has decided to share it with the world via her social media feeds.
I’m sincerely happy for those people who feel they have been helped by Dr Leaf’s work. I remember my darkest days, feeling far from God and unable to find my way out of the emotional black hole of depression. It’s always so good to hear that others are finding their way out too.
While I’m happy for those who are sharing their stories to Dr Leaf, I can’t say I feel the same for Dr Leaf herself. It’s excellent that people are sharing their stories with her privately but publishing them is another matter. At best, it’s ethically delicate.
The testimonies are likely to be from people recovering from a psychological or emotional challenge, which carries an ongoing level of vulnerability. Even if Dr Leaf has their consent to publish their stories, sharing their problems with the world can still cause or contribute to psychological damage. Without knowing their whole story, Dr Leaf has no way of judging whom she may or may not harm.
It’s also a bit disingenuous. By publishing a series of testimonials, Dr Leaf is essentially self-promoting. It’s one thing for a supporter to spontaneously offer her praise in a Facebook or blog comment. But Dr Leaf specifically asked for her followers to send in their testimonies so she could publish them.
Soliciting testimonials to republish is an old advertising trick. According to the Market Science Institute, “Testimonial solicitations – in which firms solicit consumers’ personal endorsements of a product or service – represent a popular marketing practice. Testimonials are thought to offer several benefits to firms, among them that participating consumers may strengthen their positive attitudes toward a brand, through the act of writing testimonials.” 
Testimonials are very good as a marketing tool. Who can argue with a person who says that Dr Leaf helped turn their life around? Saying anything negative just makes you sound like a cynical old boot.
And that’s the real problem, because while publishing a whole bunch of positive stories is good for marketing, it makes it very hard for those who had a genuinely bad experience to say anything. No one wants to listen to those people whom Dr Leaf has confused or mislead – it makes for terrible PR. Those people feel devalued, and sometimes worse, because it seems like everyone else had a good result from Dr Leaf’s teaching, except them.
Testimonials also make for very poor scientific evidence. Indeed, testimonials are considered the lowest form of scientific evidence . It’s all very well and good for a bunch of people to share their positive experiences, but as life changing as the experience may have been, they are not evidence of the effectiveness of Dr Leaf’s teaching. Without specific, well-designed research, no one can say if the testimonials Dr Leaf is publishing are the norm. Recent research demonstrates that there’s no benefit of self-help literature for depression over a placebo treatment . So it may be that any improvement attributed to Dr Leaf’s teaching was actually the placebo effect. Dr Leaf can list testimonials until she’s blue in the face, but that doesn’t prove that her work is scientific or therapeutic.
I’m sure would say that she’s asking for testimonies so that she can share the joy of others with her followers, or seek to give glory to God, or something like that. And perhaps she is. I’m not sure how she reconciles that with Jesus words, “Be careful not to practise your righteousness in front of others to be seen by them. If you do, you will have no reward from your Father in heaven.” (Matthew 6:1) But that’s for her own personal consideration.
Whatever her intentions, the soliciting and publishing of personal testimonials from potentially vulnerable people is ethically delicate. I think she’d be better to step away from publishing these testimonials.
And for her readers and followers, the testimonials need to be seen for what they are: just individual stories. Sure, we should rejoice with those who are rejoicing (Romans 12:15), and so good for those who feel Dr Leaf has helped them. But they do not constitute evidence for the therapeutic efficacy or scientific integrity of the work of Dr Leaf.
- Toepfer, S., et al., Letters of Gratitude: Further Evidence for Author Benefits. Journal of Happiness Studies, 2012. 13(1): 187-201 doi: 10.1007/s10902-011-9257-7
- Marketing Science Institute. Consumer Testimonials as Self-Generated Advertisements: Evaluative Reconstruction Following Product Usage. [cited 2014, Aug 3]; Available from: http://www.msi.org/reports/consumer-testimonials-as-self-generated-advertisements-evaluative-reconstru/.
- Fowler, G., Evidence-based practice: Tools and techniques. Systems, settings, people: Workforce development challenges for the alcohol and other drugs field, 2001: 93-107
- Moldovan, R., et al., Cognitive bibliotherapy for mild depressive symptomatology: randomized clinical trial of efficacy and mechanisms of change. Clinical psychology & psychotherapy, 2013. 20(6): 482-93